Bakery Customer Service Associate

Love at First Bite Bakery - Berkeley, CA 94704
Love at First Bite Bakery - Berkeley, CA 94704
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Love at First Bite Bakery - Berkeley, CA 94704
Job Description
Love at First Bite Bakery has been baking smiles with our unique recipes and hand frosted cupcakes since 2006! We are looking for passionate full and part time customer service associates to join our growing team. As a Customer Service Associate, you provide an essential link between our amazing products and our customers.
In this position, you will become an expert with our product line and gain the ability to answer any questions our customers may have as you guide them on their culinary adventure.

Essential Tasks:
- Greet customers in a pleasant and helpful manner.
- Take and fill bakery orders for customers in person and over the phone.
- Answer customers' questions about ingredients and cake design.
- Operate cash register and credit card machines during purchases.
- Keep work areas sanitary by mopping floors and wiping counters.
- Clean dishes, utensils and bakery equipment as needed to ensure smooth bakery operation.
- Properly perform closing duties through strict adherence to checklists.
- Adhere to all safety and sanitation guidelines.
- Resolve customer issues courteously and professionally.
- Arrive on-time for your shift with a positive attitude and treat co-workers with respect.

Other Tasks:
- Assist bakers with measuring ingredients, mixing frostings, and other basic duties.
- Arrange cupcakes in attractive manner in display cases.
- Make certain that displays are filled with products and not low on merchandise or empty.
- Accept and put away deliveries of ingredients and supplies

Required Qualifications:
- High School Diploma or equivalent.
- Good reading and math skills.
- Basic computer skills.
- Excellent verbal communication skills and legible writing.
- Previous experience working in a bakery or other type of food service job.
- Must be available to work weekends.


Preferred Qualifications:
- Cupcake frosting and/or cake decoration experience a plus

Required Skills:
- Must be able to complete customer order forms completely and file each one properly so that every order is filled on time.
- Must have the dexterity and technical ability necessary to operate a cash register, credit card machine, computer and pricing gun.
- Must have the upper body strength needed to lift heavy baking supplies.
- Must be able to endure long hours of standing, walking around behind counters and bending to retrieve baked goods from display counters.

Working Conditions:
- Most of the time will be spent standing.
- Will be occasionally necessary to deal with long lines of customers and to work overtime.

Compensation and benefits:
- $16.32-$17/hr + Tips
- Paid holidays (for full time employees)
- Employee discount
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